Call Center Bloopers

Actual c0nversati0n sa isang technicaL acc0unt sa C-Cubed (Cust0mer C0ntact Center) habang nakabarge sa bidang agent na it0 yung seni0r rep ng team
niLa:

TSR: 0kay sir, Let’s check if y0u wiLL be abLe t0 g0 0nLine n0w…
CUST: yes… (yes Lang ng yes kase et0ng HAPON na it0… )
TSR: type in www.yahoo.com
CUST: what? yahoo.cot?
TSR: n0 sir… yahoo.com…
CUST: yahoo.cot?
TSR: n0 sir… com… C-O-M
CUST: cot?
TSR: (asar na) .com sir!
CUST: aahhh… yahoo.cot.
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TSR: It’s C as in CAT.
CUST: what?
TSR: C as in CAT. C-A-T… me0w me0w…
(ayuz! very specific na yan ha baka hindi m0 pa magets…)!
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CS: Thank you for calling… this is Candy, how may I help you?
Cust: What did you say your name was… Mandy?
CS: No, sir, it’s Candy…
Cust: Sorry, can’t hear ya… didja say Mandy?
CS: No, sir.. Candy, sir… Candy… as in Storck!!!
(oohhh… now I get it!!!)
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CS: Was that a "B" as in boy or a "B" as in bravo?
Cust: Uhhmmm… how about "B" as in boy…
(good choice…)
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CS: Alright, let me verify that… Was that a "G" as in golf?
Cust (with a different accent): NO! That was a "G" as! in GEBRA! (z as in zebra)
Oh, Gebra!!! like the one in the Goo?!!!… Gusme… Gon’t gou get git?)
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CS: Yeah, sir… sir… are you there?
Cust: Yes, yes, I’m there!
(siguro naglalaro sila ng Counter…)
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CS: Sir, do you have NET-ESCAPE there?
Cust: Huh?… Oh!!!.. No, I have MSN IN-NERNET EXPLODER here…
(… makes sense to me!!!)
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TS: Ok, sir… do u have a PEN and a PENCIL ready?
Cust: What?!!
TS: Oh, Im sorry, sir… Do u have a PEN and a BALLPEN ready?…
(klap! klap! klap!)
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ethernet cord connected???…
Cust: Tha Hwhut??? (with alabama accent)
TS: Yung yellow cord, mheem…
(oh-oow ngee nehmeeennn..)
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CS: …That’s E as in I-KOW… (echo)
(oki lang yan, Dong…)
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CS: Come again, sir?!!!
Cust: Oh sure, baby!!!
(negro siguro kausap neto…)
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TS: Ok, sir, this is ano… what you’ll do… you have to type the ano…the command run and ano…
(…teypows enow???)
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Cust: So, do i have to wait for advice regarding the delivery?
CS: Sir, the package has been delivered and all we have to do is wait POR FICK UP schedule…
(… I can PEEL it!!!)
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CS: I w! as hoping you can take this survey with me… Would you have the time to do that, sir?
Contact: How long is this gonna to take?
CS: Mmm.. MGA three minutes….
(ay shyet!!!)
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CS: …I’d like to speak with Billy Thompson please???
Contact: He’s not in. Would you like to leave a message in his voicemail?
CS: Sure, SIGE…
(ay shyet, ulet!!!)
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local client kaya mostly pinoy and callers, usually from visayas…
Cust: hiillo! wala kasi yung bell ng pon namin???…
CS: Hindi naman po ba nabagsak yung phone?
Cust: Hende naman…
CS: Kailan pa po ito nagsimula?
Cust: Ang alen?
CS: .Na hindi po nagri-ring yung phone?
Cust: Nagre-reng naman ah?!
CS: Di ba wala pong ring?
Cust: Hende! yong BELL!.. yong lestahan nong babayaran namin!!!…
CS: aahhh… yung BILL?!!!
(hende kase nagve-verefie mabote… tsk, tsk, tsk…)
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TS: Ok, sir… Could you please drag the icon UPSTAIRS?…
(… lemme try…)
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Cust (US): So how’s the weather there?
CS: Well… it’s kinda cloudy today, sir…
Cust: Oh really?!!!… So where are you located?
CS: Sir, your call has been re-routed in ORTIGAS!!!…
(… dats nir Mexico…)
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TS: Alright, we’re going to perform a checkdisk… that is for us to see if your hard drive has errors in it.please type in C-H-K-D-S-K…
Cust: What is that again?
TS: C-H-K-D-S-K… that is… C as in Charlie… H as in Harley… K as in Karly… D as in Darley… S as in Sarley… and K as in Karly…
(gleng-gleng… bagong version…)

What do you think ?