Technical Support Staff: Psychics or Geniuses

A technical support one day received a phone call and said "I have problems with my computer.." and continued. As every technical support he asked the client about the problem and told him to navigate his computer and change some settings and some more programs. When the the client found the his problems solved he told the technical support "Wow you know where it is, you can see my screen. I don’t believe in psychics but definiteley now I am… you’re a genius man!"

What do you think ?